PRIVACY POLICY

Movin' N Groovin' Movers

Effective Date: 2026/02/14
Last Updated: 2026/02/14

Introduction

Movin' N Groovin' Movers ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.movinngroovinmovers.ca or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

Request a moving quote
Book our services
Contact us via phone, email, or contact forms
Subscribe to our newsletter or updates
Interact with our website

This may include:

Name
Email address
Phone number
Current and destination addresses
Moving date and preferences
Payment information (processed securely through third-party payment processors)
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, click data, referring URLs
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: See "Cookies and Tracking" section below

How We Use Your Information

We use your information for the following purposes:

To Provide Services:

Process moving quotes and bookings
Communicate about your move (scheduling, confirmations, updates)
Provide customer service and support
Process payments

To Improve Our Services:

Analyze website usage and user behavior
Improve our website functionality and user experience
Develop new services and features

For Marketing and Communications:

Send promotional emails and newsletters (with your consent)
Display relevant advertisements
Conduct surveys and request feedback

For Legal and Security Purposes:

Comply with legal obligations
Protect against fraud and abuse
Enforce our terms and conditions
Protect our rights and property

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to improve your experience and analyze website performance.

Types of Cookies We Use

Essential Cookies:

Required for website functionality
Enable core features like security and accessibility
Cannot be disabled

Analytics Cookies:

Track website usage and performance
Help us understand how visitors interact with our site
Used with Google Analytics

Advertising Cookies:

Deliver relevant advertisements
Track ad performance and conversions
Used with Google Ads and other advertising platforms

Preference Cookies:

Remember your settings and preferences
Enhance your user experience

Third-Party Cookies

We use third-party services that may set cookies:

Google Analytics:

Tracks website traffic and user behavior
Provides insights into how visitors use our site
Google Analytics Privacy Policy

Google Ads:

Delivers targeted advertisements
Tracks ad performance and conversions
Uses remarketing to show ads on other websites
Google Ads Privacy Policy

Facebook Pixel:

Tracks conversions from Facebook ads
Enables retargeting campaigns
Facebook Privacy Policy

Managing Cookies

You can control cookies through your browser settings:

Most browsers allow you to refuse cookies or delete existing cookies
Disabling cookies may affect website functionality
You can opt out of Google Ads personalization at Google Ads Settings
You can opt out of interest-based advertising at YourAdChoices.ca

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We share information with trusted third parties who help us operate our business:

Payment processors (secure payment handling)
Email service providers (newsletters and communications)
Cloud storage providers (data storage)
Website hosting providers
Analytics providers (Google Analytics)
Advertising platforms (Google Ads, Facebook Ads)

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes (subpoenas, court orders)
Protect our rights and property
Prevent fraud or security threats
Protect the safety of users or the public

Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

Google Ads and Remarketing

We use Google Ads to advertise our services online. Google and its partners may use cookies to:

Show our ads on websites across the internet
Display ads based on your past visits to our website (remarketing)
Measure ad performance and conversions

You can opt out of personalized advertising:

Visit Google Ads Settings
Install the Google Analytics Opt-out Browser Add-on
Adjust your cookie preferences in your browser settings

Third-Party Vendors: Google and other third-party vendors may show our ads on sites across the internet based on your past visits to our website.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Quote Requests: Retained for 1 year or until you request deletion
Customer Records: Retained for 7 years (for tax and legal purposes)
Marketing Data: Retained until you unsubscribe or request deletion
Website Analytics: Retained for up to 26 months (Google Analytics default)

You can request deletion of your data at any time (subject to legal retention requirements).

Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal obligations)

Objection: Object to processing of your information for certain purposes

Restriction: Request restriction of processing your information

Portability: Request transfer of your information to another service

Withdraw Consent: Withdraw consent for marketing communications at any time

To Exercise Your Rights:

Email: info@movinngroovinmovers.ca
Phone: 226-978-1090
Mail: Movin' N Groovin' Movers, Waterloo, Ontario, Canada

We will respond to your request within 30 days.

Marketing Communications

With your consent, we may send you:

Promotional emails about our services
Special offers and discounts
Moving tips and resources
Newsletter updates

You can opt out anytime by:

Clicking "unsubscribe" in any marketing email
Contacting us at info@movinngroovinmovers.ca
Calling 226-978-1090

You will still receive essential service-related communications (booking confirmations, etc.) even if you opt out of marketing.

Data Security

We implement reasonable security measures to protect your information:

SSL encryption for data transmission
Secure payment processing through third-party processors
Access controls and authentication
Regular security assessments

However, no internet transmission is 100% secure. We cannot guarantee absolute security of your information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Canadian Privacy Laws

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. If you have concerns about our privacy practices, you may contact the Office of the Privacy Commissioner of Canada.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For material changes, we will provide prominent notice on our website or via email.

Contact Us

If you have questions about this Privacy Policy or our privacy practices: